Warranty Policy
Warranty Policy
At KICKRARE, we believe that every pair of sneakers deserves proper care.
We are committed to providing products that have undergone rigorous verification and quality checks, along with reasonable and transparent after-sales service once you receive your order.
Please read the following warranty and after-sales policies carefully before making a purchase.
1. Quality Guarantee
All products sold by KICKRARE are shipped only after passing inspection and verification processes.
We promise that:
• The product matches the order details
• The product conforms to the condition descriptions disclosed on the page
• The product undergoes an appearance inspection before shipment
• The product is delivered after authentic verification process confirmation
If you find significant defects, incorrect shipment, or clear discrepancies with the product description upon receipt, please contact us within seven days.
2. Scope of Warranty Coverage
KICKRARE provides quality assurance services within seven days of product arrival.
If the product exhibits the following issues under normal inspection conditions, and KICKRARE determines that these existed prior to shipment, we can assist with returns, exchanges, or other reasonable solutions:
• Major manufacturing defects
• Serious mismatch with page description
• Incorrect shipment
• Missing accessories indicated on the page
3. Situations Not Covered by Warranty
The following situations are not eligible for warranty services:
（1） Normal wear and tear from use
Including but not limited to:
• Sole wear
• Midsole compression
• Wrinkling of the upper
• Natural aging of materials
• Laces wear
• Insole deterioration
（2） Damage caused by human factors
Including but not limited to:
• Improper cleaning methods
• External impact, tearing, or scratches
• Prolonged exposure to sunlight or moisture
• Storage in high-temperature environments
• Incorrect wearing methods
• Self-modification or repairs
（3） Natural characteristics of collectible items
Some limited edition, discontinued, or older collectible sneakers may exhibit due to material properties:
• Oxidation
• Rubber aging
• Yellowing of materials
• Packaging aging
• Original box wear
The above conditions are normal for collectible items and are not considered product defects.
4. Special Notes on Limited and Collectible Sneakers
Some products sold by KICKRARE include:
• Discontinued products
• Limited edition releases
• Rare collectible sneakers
• Vintage items
The value of these items mainly derives from their rarity and collectibility.
Since these products may have been stored for many years, their material condition may differ from new items.
Consumers are advised to carefully review the product page descriptions and evaluate their collection and actual wearing needs before purchasing.
5. After-Sales Application Process
If you believe the product falls within the scope of the quality guarantee, please provide the following information within seven days of receipt:
• Order number
• Photos or videos of the product
• Description of the issue
• Contact information
Please contact us through the following methods:
Email:
support@kickrare.com
KICKRARE will assist promptly upon receiving the information.
Section 6: Processing Methods
After confirming that the product meets the warranty conditions, KICKRARE may provide the following processing options based on the actual situation:
• Product exchange
• Product return and refund
• Re-shipment of missing accessories
• Other reasonable after-sales solutions
KICKRARE reserves the final right to determine and decide the handling method.
Section 7: Our Commitment
We understand that each pair of shoes carries not just a price, but also expectations and passion.
Therefore, we aim to provide transparent and open after-sales policies to protect consumer rights while respecting the unique value of collectible shoes.
KICKRARE is not just a platform selling sneakers, but also a trusted partner for collectors.
Quality Assured.
Collect With Confidence.
Quality is the starting point of trust;
Collecting is worth being assured about.
KICKRARE (稀客)
Rare Sneakers. Global Access.