Returns & Exchanges

Returns & Exchanges

Thank you for choosing KICKRARE.

We want every customer to enjoy buying and collecting sneakers with complete peace of mind. However, because most items sold on KICKRARE are limited-edition, rare, or collectible sneakers, our return and exchange guidelines differ from standard retail products. To protect the rights of all consumers, please read the following terms carefully before placing an order.

1. Confirm Product Details Before Ordering

Items sold on KICKRARE may include:

  • Limited-release sneakers

  • Rare collectible sneakers

  • Asia-exclusive colorways

  • Products from special sources

  • Discontinued items

Due to age, sourcing, or collectible nature, some products may show minor wear on original packaging, glue traces, or natural material aging. All such conditions are fully disclosed on the product pages.

Please confirm the following prior to purchase:

  • Product size

  • Product condition description

  • Product photos and included accessories

  • Shipping timeframe and delivery method

Once an order is completed, you acknowledge and agree to the product details and this Return and Exchange Policy.

2. Understanding the Inspection Period

In accordance with consumer protection regulations, customers are entitled to a 7-day inspection period upon receiving the product.

However, the inspection period is not a trial period.

You have the right to inspect the appearance and contents of the item, but you may not wear it outdoors, use it, or alter it in any way that affects its resale value.

The following will void your eligibility for a return:

  • Signs of wear on the product

  • Worn or dirty outsoles

  • Altered product scent or odor

  • Missing accessories

  • Original tags removed

  • Security/Anti-counterfeiting tags removed or damaged

  • Severe damage to the original shoebox

  • Items returned in non-original packaging

If an item fails inspection, KICKRARE reserves the right to reject the return request.

3. Eligible Return Conditions

Returns are accepted under the following circumstances:

  • You received an item that does not match your order

  • You received the wrong size or style

  • The item has major defects not disclosed on the product page

  • The item sustained major damage during transit

Please contact customer support within 7 days of receiving your item and provide:

  • Order number

  • Description of the issue

  • Supporting photo or video evidence

We will assist you as quickly as possible.

4. Ineligible Return & Exchange Conditions

Returns or exchanges will not be accepted in the following cases:

  • Change of mind or personal preference

  • Incorrect size choice (where sizing information was available)

  • Price fluctuations on the market

  • Items that have been worn, used, or cleaned

  • Missing original shoebox, tags, or accessories

  • Damage caused by human error or misuse

  • Requests submitted after the 7-day inspection period

  • Items explicitly marked as "Final Sale / Non-refundable"

5. Sizing Disclaimer

Sneaker sizing can vary depending on brand, model, and individual foot shape.

Sizing recommendations provided by KICKRARE are for reference only. The final size selection remains the customer's responsibility. If you have sizing questions, please contact customer support before placing an order.

6. Refund Process

Once the returned item is inspected and approved, we will process your refund upon receipt.

Refunds will be issued to the original payment method:

  • Credit Card: Refunded back to the original card

  • PayPal: Refunded to the original PayPal account

  • Other Payment Methods: Refunded according to the original payment channel

Actual processing times depend on your financial institution.

7. International Orders

Cross-border orders may be subject to tariffs, import taxes, and local regulations.

Unless the item has a major defect or was sent incorrectly, return shipping costs, customs duties, and related fees for personal-reason returns are the sole responsibility of the customer.

8. Our Commitment

At KICKRARE, we understand that every pair of sneakers represents passion and anticipation.

Through a transparent return and exchange policy, we aim to protect consumer rights while preserving the value and integrity of each collectible sneaker.

Thank you for your understanding and trust.

Need Help?

If you have any questions regarding orders or returns, please feel free to reach out:

Collect With Confidence.