Warranty Policy

Warranty Policy

At KICKRARE, we believe that every pair of sneakers deserves to be treated with care.

We are committed to providing products that have undergone strict verification and quality checks, as well as transparent and reasonable after-sales support once your order arrives.

Please read our warranty and after-sales policy carefully before making a purchase.

1. Quality Assurance

All products sold by KICKRARE undergo inspection and authentication processes prior to shipping.

We guarantee that:

  • The item matches your order details.

  • The item aligns with the condition described on its product page.

  • The item undergoes a visual inspection before dispatch.

  • The item is delivered only after completing our authenticity verification process.

If you discover major defects, wrong items, or significant discrepancies from the product description upon delivery, please contact us within 7 days of receipt.

2. Scope of Warranty Coverage

KICKRARE provides a quality guarantee for 7 days following product delivery.

If an issue is discovered under normal inspection conditions and is determined by KICKRARE to have existed prior to shipment, we will assist with returns, exchanges, or other reasonable resolution options for:

  • Major manufacturing defects

  • Severe discrepancies from the product description page

  • Delivery of incorrect items

  • Missing accessories listed on the product page

3. Exclusions from Warranty Coverage

Warranty coverage does not apply to the following conditions:

(1) Normal Wear and Tear

Including, but not limited to:

  • Outsole wear

  • Midsole compression

  • Upper creasing

  • Natural material aging

  • Shoelace wear

  • Insole erosion/wear

(2) Human Error or Misuse

Including, but not limited to:

  • Improper cleaning methods

  • Physical impact, tearing, or scratching

  • Prolonged exposure to sun, heat, or moisture

  • Storage in high-temperature environments

  • Improper wear or fit handling

  • Self-modifications or unauthorized repairs

(3) Natural Characteristics of Collectible Goods

For certain limited-edition, discontinued, or older collectible sneakers, inherent material traits may lead to:

  • Oxidation

  • Glue degradation/aging

  • Yellowing of materials

  • Aging of packaging

  • Wear on the original shoebox

The above items represent normal conditions for collectible footwear and are not considered product defects.

4. Special Disclaimer for Limited & Collectible Sneakers

Certain items sold on KICKRARE fall under the following categories:

  • Discontinued products

  • Limited-release sneakers

  • Rare collectible footwear

  • Vintage items

The value of these products stems primarily from their scarcity and collectible appeal.

Because some pairs may have been stored over many years, material conditions may differ from standard mass-market new releases. Consumers are advised to review all page descriptions carefully and weigh collectible versus daily-wear expectations prior to purchase.

5. Claims Process

If you believe your product qualifies for warranty or quality assistance, please provide the following information within 7 days of receiving your shipment:

  • Order number

  • Clear photos or video evidence

  • Description of the issue

  • Contact details

Please reach out to us at:

  • Email: support@kickrare.com

KICKRARE will evaluate the information and assist you as quickly as possible.

6. Resolution Options

Once a claim is verified and eligible, KICKRARE may offer one of the following solutions based on the circumstance:

  • Product exchange

  • Product return and refund

  • Reshipping missing accessories

  • Other reasonable after-sales compensation

KICKRARE reserves the right to make the final determination on all claims and resolution options.

7. Our Commitment

We understand that every pair carries more than just a price tag—it represents passion and anticipation.

Through a transparent after-sales framework, we aim to safeguard consumer rights while honoring the unique value of collectible sneakers.

KICKRARE is more than just a retail platform; we strive to be your trusted partner in collecting.

Quality Assured.

Collect With Confidence.